According to reports; the pandemic was responsible for the loss of over £80 billion of hospitality sales. With this in mind, now more than ever it is imperative that your sales and operations teams are working in unison to provide the best in class service for your customers, to drive repeat custom and revenue for your organisation.
I am proud to be partnering with the Meeting Industry Association to deliver this two hour workshop designed to re-ignite the fire for secondary selling. The session will explore how you can utilise customer loyalty to increase your revenue.
This sales training will inspire and motivate your team to enhance the customer experience to encourage venue upselling and repeat business.