Blog.

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Building a story brand

6/9/2023

The last of our recommendations for a while. As you can see, this one is a bit dog eared and battered - that means it's a good book right?

Recommended to me in a Google mentoring session, this book helps the reader to understand the 7 elements of great storytelling and how they can use this framework to grow their business.

Now, guilty as charged, we haven't been very hands on with the Story Brand principles here at Curve HQ lately (sorry Donald) as we have been more hands on with our wonderful clients BUT we wholeheartedly recommend this read if you are looking for a way to talk about your business in a simple and effective way.

Radical Candor

29/8/2023

Radical Candor by Kim Scott will help you to 'get what you want by saying what you mean'. Scott is the former CEO of Dropbox and Twitter and executive at Google and Apple. She draws on years of experience in Silicon Valley to provide clear and honest guidance on leadership to transform relationships at work. We particularly liked the focus on praising others which helps them to focus on their strengths and in turn helps them to ensure success. If you fancy a book that helps you to explore your own communications style, then this one is for you.

Happy Birthday to us!

7/8/2023

Wish us Happy Birthday!

After three fantastic years, we thought it would be good to share three fantastic reasons to work with us.

1 - We have a proven track record - simply read what our clients have to say about us.

2 - We don't just offer sales training - we offer coaching, consultancy, sales enablement and everything in-between. This means that we can help clients with every aspect of their sales process.

3 - Because we are committed to helping our clients achieve their sales goals, we always set project KPI's and monitor results, to ensure project success.

Sound like a company you can work with? Let us know how we can be of help.

Getting ready for 2024 - New Managers

2/8/2023

📣 Calling all New Managers! 🌟 Are you prepared to lead your teams to victory in 2024? Crafting training plans that drive your team towards targets while nurturing their growth is the key to triumph. But if you are doing this for the first time, where do you begin? How do you inspire and motivate your teams to soar beyond expectations? 🚀

Look no further! Our tailored 1:1 and group coaching sessions are designed to equip YOU with the strategies needed to create training plans that ignite motivation and propel your team towards target achievement.

Once your targets are set and the year's expectations are crystal clear, the next step is harnessing your team's skills for success. As Yogi Berra wisely said, "If you don't know where you are going, you'll end up someplace else." Let us guide you through skills audits, people development plans, and training styles to ensure your team's capabilities align with your objectives.

Join us to level up your leadership game, create plans that inspire, and foster a culture of growth and motivation within your teams. Reach out today to book your 1:1 session and set the course for an exceptional 2024! 🌱📈

Book Your Coaching Place

Effortless Customer Experiences

1/8/2023

The Effortless Experience by Matthew Dixon, Nick Roman and Rick Delis is a book that we love here at Curve HQ and can highly recommend. It explores the controversial opinion that no matter how good your customer service is - it won't necessarily drive loyalty. WHAT we hear you say - how can this be? The authors set out their four pillars to a low-effort customer experience which answers this exact question. They also offer tools and templates to help you start applying the concept straight away. So if you fancy a read that helps you explore how you can both drive loyalty and provide effortless experiences, this is the book for you.

☀️ supercharge your sales team ☀️

17/7/2023

From equipping new team members with essential sales skills to providing refresher sessions for those with more experience.

Many venues who are typically quieter over the summer period, are doing just this. Maybe they recently gained new starters or experienced changes to company ways of working - whatever their reason, it's a sensible approach to take.

Curve works with a network of expert sales trainers across the UK. If you're looking for engaging ways to power up your team this summer, we would love to help. Call Now to find out about our training solutions.

A fresh approach to Upselling

20/2/2023

Upselling usually involves proposing a more expensive or superior product or service to guests than they had originally planned to purchase.

At our upcoming Meeting Industry Association event on Friday, 24th, we will be discussing how to truly demonstrate hospitality by focusing on enhancing your guests' experience. By suggesting ways in which guests can have a great experience with you, you can improve their loyalty and overall satisfaction. Upselling provides an opportunity to offer guests additional amenities or services that they may not have initially considered, creating a win-win situation for both guests and hospitality businesses. This approach can increase revenue, gain a competitive advantage, and improve the overall guest experience.

Look forward to seeing you there!

Jo

Click here to book your place

Every day is a school day...

3/2/2023

My youngest son, who knows of my love of Daffodils, gave me a present today. "These are more sustainable, Mom!" Now, whilst this may not be true, he's very young and you have to love his thought process.

We all have knowledge gaps that need plugging and it's important that we never stop learning or 'keeping the saw sharp' as we say at Curve HQ.

Continuous learning has numerous benefits. In sales, it helps us:

Stay ahead of the competition: The industry is constantly evolving and new techniques are emerging. Staying knowledgeable and up-to-date with the latest developments will give you an edge over your competitors.
Build better relationships: By developing interpersonal and communication skills, salespeople can build stronger relationships with clients and potential customers.
Increase confidence: Personal development can increase a salesperson's confidence and self-esteem, allowing them to approach potential customers with greater ease and effectiveness.
Increase product knowledge: Salespeople need to be knowledgeable about their products, and ongoing training and development can help to keep this knowledge current and relevant.
Improve conversion rates: By developing and refining sales skills, salespeople can convert more effectively and achieve targets.

The daffodils will now be displayed prominently in my office as a reminder that there is always room for growth and improvement. Every day is a chance to learn something new.

stadia Conference and events revenues

2/2/2023

Driving revenues from conference and events in stadia requires a combination of effective sales and marketing strategies, as well as a commitment to delivering outstanding customer experiences. By conducting market research to understand your target audience and offering a variety of packages to meet their needs, you can maximise conference and event sales.

Using modern technologies, such as an instant book tool, to streamline the sales process and create a seamless customer experience can also help increase conversions. Additionally, providing ongoing training and support for your sales team can ensure that they are equipped with the knowledge and skills necessary to effectively sell your conference and banqueting offerings. With a commitment to customer satisfaction and a focus on driving results, you can drive revenues and achieve success in the competitive world of stadium conference and banqueting sales.

Click on the link below to book time in our diary for a chat about your stadium's sales challenges.

Through our understanding of this sector, we can help guide you to success.

let us help your team to grow in 2023.

7/12/2022

Whether it's a Christmas party, wedding, corporate event or a private occasion; the way that you handle your clients event enquiry is really important. Each enquiry follows a pathway of stages which when combined will make the experience a meh one, a good one or a really great one!

Here at Curve HQ we are taking time out over the Christmas holiday for some in-depth scrutiny of the enquiry pathway stages. We are keen to explore how we can help our clients to really wow their customers by helping them to meet and exceed their event objectives.

So if you want to help your team to impress new clients, exceed expectations , drive repeat business and increase conversion in 2023 click below to register your interest in this new program.

We wish you a merry Christmas.

Best wishes.

Jo

Tell me more about Enquiry Handling Pathways

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